Help Centre Events & Tickets Can I get a refund on event tickets?

Can I get a refund on event tickets?

Updated 31 Jan 2026

Ticket refund policies vary by event and are set by the event organiser.

General policy

If the event is cancelled

You will be automatically refunded to your original payment method within 5-10 working days.

If you cannot attend

Contact the event organiser directly through the event page to discuss options. Some organisers may offer exchanges or credits.

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